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support@scotiasignal.comFrequently Asked Questions
Everything you need to know about ScotiaSignal and how it works.
What are buying signals?
Buying signals are early indicators that a government department, Regional Centre for Education, university, or healthcare authority is planning to spend. These signals appear before an RFP is published, giving you a critical head start.
Will ScotiaSignal work for my business/industry?
If you sell into Nova Scotia's public sector, provincial departments, Regional Centres for Education (RCEs), universities (Dalhousie, SMU, etc.), Nova Scotia Health Authority, or municipal governments then yes. Our team will customize your search for your specific product, and get the right contacts and signals delivered to your reps.
What is FOIPOP and why does it matter?
FOIPOP (Freedom of Information and Protection of Privacy) is Nova Scotia's legislation that requires public bodies to disclose information upon request. We submit strategic FOIPOP requests to uncover contract details, vendor relationships, and spending patterns that aren't publicly posted.
How are you different from GovSpend and other data providers?
National databases like GovSpend offer stale, broad data that isn't Nova Scotia-specific. ScotiaSignal is built exclusively for Nova Scotia's public sector with fresh, local intelligence: we understand the seven RCEs, provincial department structures, NSHA procurement patterns, and the unique regulatory landscape. We also provide pre-RFP intent signals, not just historical spend data, so you can engage buyers before competitors even know there's an opportunity.
Why focus only on Nova Scotia?
Nova Scotia's public sector has unique structures and local procurement rules. National platforms miss these nuances. By focusing exclusively on Nova Scotia, we deliver deeper intelligence, more accurate contacts, and signals that actually matter for your local sales motion. Quality over quantity.
What about untendered contracts?
The Auditor General flagged that $2.4B in contracts were awarded via untendered or alternative procurement over the last 5 years. These deals never hit public tender boards, but we track them through FOIPOP requests and public accounts disclosures. This reveals vendor relationships and spending patterns that help you position for similar opportunities.
How quickly will I receive a response?
We respond to all support inquiries within 24 hours during business days. Founding customers receive priority support with typical response times under 4 hours.
What information should I include in my support request?
Please include your account email, a clear description of your issue or question, and any relevant screenshots. The more context you provide, the faster we can help.
Do you offer phone support?
We currently provide support exclusively via email to ensure thorough, documented responses. For complex issues, we're happy to schedule a video call after initial email contact.
Can I request a feature or integration?
Absolutely! We actively incorporate customer feedback into our roadmap. Founding customers have direct input on feature prioritization, it's one of the key benefits of joining early.
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