Privacy Policy

MapleBase Technologies Inc. ("ScotiaSignal," "we," "us," or "our") respects your privacy and is committed to protecting the integrity of your corporate data. This Privacy Policy describes how we collect, use, and safeguard personal and business information when you use our Enterprise SaaS platform and services.

1. Information We Collect

We collect only the information necessary to provide our services, manage your account, and improve your user experience.

1.1 Customer Data (Information You Provide)

To operate the SaaS platform, we collect information you provide directly:

• Account Registration: Name, business email address, company name, phone number, and secure password credentials.
• Configuration Data: Input parameters specific to your usage, such as target sectors, ideal customer profiles, and search preferences used to configure the intent signals.
• Billing Information: Billing contacts and payment details (processed securely via our third-party payment provider; we do not store raw credit card information).
• Support Communications: Data exchanged with our Customer Success team during onboarding, POC setup, or support inquiries.

1.2 Platform Usage Data

We automatically collect technical data needed to maintain platform performance and security:

• Log Data: Electronic records of sign-ins, page views, feature usage, and API calls.
• Device & Network Info: IP addresses, browser types, operating systems, and device identifiers used for security auditing.

2. How We Use Your Information

We use your information exclusively to deliver the ScotiaSignal service:

• Service Delivery: To authenticate users, provide access to features, and generate the intent signals requested via your configuration.
• Account Administration: To manage your subscription status (whether Proof of Concept or Annual Contract) and process invoicing.
• Communication: To send critical platform updates, security alerts, and contractual notices.
• Support: To troubleshoot technical issues and provide customer assistance.
• Security: To detect and prevent fraudulent access or abuse of the platform.

3. Data Sharing and Disclosure

We adhere to a strict "No Sale" policy regarding your data. We share information only in specific operational contexts:

• Sub-Processors: We engage trusted third-party service providers (e.g., cloud hosting, payment processing, email infrastructure) to support our technical operations. These providers are contractually bound to protect your data and use it only for the services we request.
• Legal Compliance: We may disclose information if required by law, subpoena, or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer records would be transferred as a business asset, subject to this policy.

4. Data Retention

We retain your data based on your specific engagement with us:

• Proof of Concept (POC): During your 1-month POC, we retain data to facilitate the trial. If you do not proceed to an annual contract, your data will be deactivated and scheduled for deletion in accordance with our retention schedule.
• Annual Contracts: We retain your data for the duration of your active subscription term to provide continuous service access and historical reporting.
• Termination: Upon contract termination, you may request the deletion of your account and associated data. We may retain certain billing records for tax and accounting purposes as required by law.

5. Security Measures

We employ enterprise-grade security controls to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Role-based access controls (RBAC) to ensure only authorized personnel can access system data.
• Regular security audits and infrastructure monitoring.
• Secure, compliant data center hosting.

6. Your Rights

As an enterprise customer, you have rights regarding your data:

• Access & export: You may request a copy of the business data associated with your account.
• Correction: You can update your profile and billing information directly via the dashboard or by contacting support.
• Deletion: You may request the deletion of your account and data, subject to active contractual obligations.

7. Cookies

We use essential cookies to maintain your session security and remember your dashboard preferences. We may use analytics cookies to understand platform performance, but these do not track your activity across unrelated websites.

8. International Transfers

ScotiaSignal is a Canadian company. Your data may be processed in Canada or compliant jurisdictions where our cloud infrastructure providers operate. We ensure appropriate safeguards are in place for cross-border transfers.

9. Changes to Privacy Policy

We may update this policy to reflect changes in our service or legal requirements. Material changes will be communicated to the account administrator via email prior to taking effect.

10. Contact Us

If you have questions about our enterprise privacy practices, please contact us:

• Email: privacy@scotiasignal.com